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SLA Calculator
Chọn SLA tier + severity → xem response/resolution target. Dựa trên SLA tiers (A2).
SLA Tier
Basic
Advanced
Premium
Incident Severity
P1 — Critical
P2 — High
P3 — Medium
P4 — Low
Engagement model (default tier)
— tùy chọn —
Fully Managed → Premium
Co-managed → Advanced
Advisory → Basic
Kết quả SLA
So sánh tất cả tier × severity
Service credit (khi breach SLA)
Copy kết quả
In / Lưu PDF